Deposit:
There is a non refundable deposit of 25% to secure the book for desired date. This is to be paid via debit/credit card through stripe or bank transfer. Full payment must be paid seven (7) days before event date
Delivery Fees:
You will find the delivery costs here.Upon retrieval all equipment is to be clean and left in the same spot it was set up.
Pickup terms:
Client must pickup & drop off equipment on time. There will be a late fee of $20 if the client doesn't meet agreed times. The vehicle must be clean and covered. We will refuse pickup if the vehicle doesn't meet product protection requirements. Client must respect use of equipment, items are to be carried or trolleyed, not dragged on the floor causing damage.
Cleaning fees:
We will charge the client a cleaning fee of up to $200 if the equipment is deemed unacceptable to the business, or deemed excessively dirty. Wishful Events will observe the equipment within three (3) days after product is returned/picked up and an invoice will be sent to the client, which must be paid within fourteen (14). If client fails to meet, the matter is referred to a collection agency and/or law firm to recover damage costs, Client will be liable for all costs which would be incurred as if the debt is collected in full.
Play rules:
Soft Play ages are 0-6years and Bounce houses ages are 0-8years. There is to be no food, drink, shoes, heels, face paint, water play, art pens, paint, utensils, glitter, or slime on or near soft play and/or bounce houses.
Cancellation:
There is a 25% non refundable deposit to secure the date of the booking. If client chooses to cancel the event, all payments made will not be refunded. However, If the client chooses to reschedule the event, we will be happy to make a date change upon availability. Date changes made within 14 days of the event will be subject to a date change fee of $49.99, which must be paid at the time of the request. Date changes made prior the 14days before the event won't be charged.
Covid Cancellation:
Bookings affected by Covid (Health Pandemic/Covid Alert Level Restrictions) have the option to transfer their deposit & booking to the next preferred available date. If you choose to cancel we will refund all money, minus the non refundable deposit
Safety Requirements;
Equipment and children are to be under adult supervision AT ALL TIMES. Fail to meet this where an accident occurs, the hirer will take full responsibility.
Damages of Rental items:
From the Time of Installation through the Time of Retrieval, Client is responsible for all lost or damaged Items. Client shall protect the items from weather, damage, theft, weather, or other risks. Prior to Retrieval of Items from the Venue, staff will inspect items. Any damage or loss to the Items, will be noted on the delivery ticket and photos will be taken with proof of damage or loss. Client’s will be notified immediately of any damages noticed in person before items are retrieved. Upon return of items, staff will inspect items within three (3) business days of return in broad daylight, if there are any damages on any of the rental items, clients will be responsible to pay, replace or repair the total damaged items in discretion of the business. Wishful events will facilitate all replacements/repairs to the item(s). We will send out these invoiced charges via email and the client will need to pay fourteen (14) days after invoice. Soft play equipment carries a minimum replacement costs of $500, and Bounce houses carry a minimum replacement cost of $1,000.
Debt recovery:
In the event where the client has failed to pay damages to the Wishful Events within the fourteen(14) days the matter is referred to a collection agency and/or law firm to recover damage costs, Client will be liable for all costs which would be incurred as if the debt is collected in full, including commission on collection of the additional costs and also included legal demand costs.
Limit of liability:
If due to illness, accident, unforeseen circumstances, Wishful Events is unable to provide equipment as contracted in this Agreement, every effort will be made by us to deliver equipment to the event location on event Date. If this cannot be done due to the above reasons, Wishful events agrees to refund the full amount paid by the client imediately through bank transfer.
Payment charges:
Debit and debit card charges are made through stripe, with the addition 2.7% + $0.30 per transaction for domestic cards and 2.9% + $0.30 for international cards.